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When you use our services, we may collect basic information like your name, email address, and usage data to help us improve your experience. We never sell your data to third parties. Any third-party tools we use are carefully selected to ensure your data remains secure.
1. Data Controller
The data controller is Maxime Coléon, representing Kuno SAS, located at 122 rue Amelot, 75011
Paris, France.
For any data-related inquiries, please contact: contact@kuno.live.
2. What Personal Data We Collect
Language(s) spoken – may indirectly identify cultural or national background.
Bio – user-written text that may contain identifying information.
Birthday – used to customize user experience and for age-based access.
Gender – used for psychometric assessments.
Photo – used as an avatar to personalize sessions.
Name – used to recognize users across sessions.
Skills mastered / Skills to learn – form part of the user profile and development path.
Level – reflects the user’s current skill proficiency.
Objectives / Goals – helps tailor learning journeys.
Occupation – used to contextualize the user's experience.
Industry – may help infer user’s professional context.
Interests – preference data used to improve recommendations.
Preferred duration / frequency – used for scheduling optimization.
Time zone – allows relevant session planning.
Session history – used for analytics and user feedback.
3. How We Collect Data
Data is collected in three ways:
- Provided by users directly upon account creation or while using the platform.
- Provided by client companies for managed users.
- Inferred from user behavior, tests, or interactions with the platform (e.g., Braincore).
4. Purpose of Data Processing
We process personal data to deliver tailored peer-learning experiences, improve matching, track learning progress, and offer analytical insights to our users and clients.
5. Legal Basis for Processing
Consent – for data submitted by users.
Contract – for services delivered to clients.
Legitimate interest – to improve the platform and support users.
6. Third-Party Data Processors
Kuno may share necessary data with these providers under strict data protection agreements:
- AWS (hosting – EU)
- GetStream (chat infrastructure)
- Braincore (skill diagnostics)
- Stripe (payment processing)
- PostHog (analytics)
7. Data Storage and Transfers
Data is stored on AWS servers located in the European Union.
Certain subprocessors (e.g., Stripe, Deel) may process data outside the EU with Standard
Contractual Clauses (SCCs) in place.
8. Data Retention
Inactive user data is retained for a maximum of 2 years.
Session logs and analytics may be anonymized and kept longer for statistical purposes.
9. Your Rights
Under GDPR, you may request:
- Access to your personal data
- Rectification or deletion of your data
- Restriction of processing
- Data portability
- Objection to data use
To exercise any of these rights, email: contact@kuno.live
10. Use of Cookies
We use cookies to enhance platform performance and analyze usage.
A cookie banner allows you to manage your preferences.
This is managed via Wix and linked to your browser session.
11. Security Measures
All data is encrypted in transit and stored in secure environments.
Access is limited based on user roles and responsibilities.
We regularly monitor systems for vulnerabilities and threats.