Subprocessors List

Where we act as processor on behalf of a customer, any transfer takes place on that customer's documented instructions and under the terms of our Data Processing Agreement.

Where a provider is established outside the EEA, the safeguards set out below apply to any access from outside the EEA.

Provider

Purpose

Localisation 

Safeguards

Amazon Web Services 


Hosting, storage and AI inference

France, Germany

Data processing agreement including the Standard Contractual Clauses

Stream 

Video, chat and related media

Ireland

Data processing agreement; EU–U.S. Data Privacy Framework

PostHog 


Product analytics 

Germany

Data processing agreement; EU–U.S. Data Privacy Framework

Sentry 

Error monitoring

Germany

Data processing agreement including the Standard Contractual Clauses

Plus Five Five Inc. 


Transactional email

US 

Data processing agreement including the Standard Contractual Clauses; EU–U.S. Data Privacy Framework

BrainCore 


Psychometric assessment where used

Germany, Finland

Data processing agreement